Nero 8, Nero 9, crashing on startup

So the problem I had today was a customer's nero 9 was screwing up as soon as he opened it, some error about MSXML (I should've just started focussing on that but I decided to ignore it like a dumbass). I planned to uninstall and reinstall nero 9, but when I tried to reinstall the installation failed at around 96%. I was on a bit of a rushed schedule so rather than try again I decided to install nero 8 instead which did the same thing but with a different error: "Warning: GetConfigSet()failed! - (line: 260, file .\NSSModel.cpp).."

This was when I realised this was going to be a pain in the ass to fix, so I started looking around. Seems like this issue is caused by a problem with MSXML (Microsoft XML Core Services). After a lot of screwing around I managed to fix the problem by uninstalling all instances of anything related to MSXML and reinstalling just MSXML 4.0 SP3, nothing else. After that, Nero worked fine without a reinstall.

And that's it. All it required was to remove all the MSXML stuff and reinstall MSXML 4.0 SP3. Hopefully that fixes it for you guys.

Introduction

The idea of this blog is to help people struggling with unusual software issues. I decided one time after spending ages googling a problem only to solve it by myself that it would be a good idea to put my solution out there, but I wasn't sure where to put it. I'll try to keep these short because I'm not much of a writer, but the idea is that everytime I encounter something difficult to fix and succeed in fixing it, I'll post how to do that here.